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CAREERS

AICB Careers

We are looking for individuals who are passionate about helping us make a difference in building the professional talent workforce of the banking industry. If you share our vision email us at [email protected].

  • Senior Manager – Business Operations
    Job Purpose

    The role of Senior Manager – Business Operations is newly created at AICB to meet the increasing needs of the business as the organisation expands and grows more complex. The role fills in the gaps to allow the organisation to run smoothly with minimal disruptions where all functions could perform their responsibilities without being impeded due to operational insufficiencies. The incumbent oversees day-to-day business processes and infrastructure, as well as execute future plans in operational improvements. In other words, this role is important to unleash the full potential of the organisation to achieve its strategic goals.

    Reporting Line

    This position has a reporting line to the Chief Executive.

    Job Accountabilities
    • Business planning and metrics. The incumbent works closely with the Chief Executive to manage the progress of business plans and their metrics, coordinates with the Senior Management team for strategic meetings and workshops, prepares metrics report to the Council of AICB, and facilitates other strategic discussions. Together with the Chief Executive, s/he acts as a secretariat to ensure the organisation is progressing according to the strategies agreed.
    • Infrastructure and systems. Oversee the infrastructure needs of AICB and these include IT, database and systems, office premises, office furniture/equipment and supplies, and other items that allow an operational physical environment in which all employees work in, working closely with respective colleagues at STFR. S/he is the owner of common IT systems and is authorised to grant access for work purposes. S/he also leads the enhancement of the systems to meet rapidly changing business needs, ensuring good integration across all functions to avoid duplications and wastage.
    • Risk management. Maintain an updated risk register and have regular reviews with each divisional director. Observe and bring forth any potential risks to the light of the Senior Management team for deliberation. S/he also manages a central deposit of contracts and agreements – monitoring expiry deadlines, reviewing new contracts, and make relevant recommendations.
    • Change management. Work with the Senior Management team to launch and implement any change agenda in the workplace. Ensure good planning is in place so that s/he has the buy-in from the employees for effective implementation.
    • Compliance adherence. Be a guardian and an active promoter of good governance and ethics in the workplace. Ensure effective processes are in place and promote good compliance with established processes among employees, working closely with Finance, Procurement, HR and IT. The incumbent will sit on AICB Tender Committee, working with the Procurement secretariat at STFR to ensure all governance is observed.
    • Occupational safety and health. Lead the OSHA agenda in AICB. Ensure safety in the office premises and report any risk to STFR for improvement. AICB is an advocate for the ESG (environment, social and governance) agenda. We want to walk the talk by practising these values within the workplace and promote advocacy among the employees. We place a significant emphasis on employee's physical and mental health - we believe this will lead to optimal productivity and efficiency.
    • Staff engagement and development. Working with HR and AICB Staff Engagement Team, the incumbent will coordinate staff engagement activities in the office. Support the Senior Management team to look into staff development needs and work with HR to identify appropriate trainings for continuing competency improvement to meet work requirements.
    • Hospitality coordination. Support the Senior Management in receiving key official visits from business partners – facilitating itineraries and agenda, logistics, etc.
    • Maintain the currency of information in the AICB Staff Portal.Ensure critical information is available for reference and staff's knowledge.
    • Oversee effective utilisation of own budget and resources. Ensure team members are compliant with all AICB's operational policies.
    • Role model behaviours that inspire colleagues to perform effectively in the post-pandemic era and give the team a forward-looking big picture so that they are always aligned to the organisation's vision and strategic priorities.


    Knowledge, Skills and Experience

    The incumbent will be expected to have the following qualifications, qualities and experience:

    • Possess at least a recognised bachelor's degree in, preferably but not limited to, business management, operations management or project management, with a minimum of 10 years of work experience in a similar role with a proven track record. Business support or shared services experience with a multinational organisation will be an added advantage.
    • Possess exceptional interpersonal skills with the ability to build strong relationship with internal/external stakeholders and partners, across different levels and ranks. Able to engage and influence at all levels.
    • Good knowledge and understanding of a professional body business environment will be an added advantage.
    • Excellent skills in business writing and verbal communication in English language.
    • Able to demonstrate strong project management, organisational, negotiation, and analytical skills. Other desired experience are risk management, change management, PDPA and OSHA implementation. Good IT knowledge and skills will be an added advantage.
    • Able to demonstrate effective presentation and reporting skills.
    • A highly-motivated, proactive and enthusiastic individual who is able to work with minimum supervision, and with the ability to meet tight and strict deadlines.
    • Able to demonstrate integrity, ethics and professionalism at all times.



    Additional Information
    • This incumbent is leading a newly-established division. S/he will work closely with the Chief Executive and other divisional directors.
    • The incumbent will be assigned a manager to support him/her at the time of joining.
    • This role will be based in the AICB office on Jalan Dato' Onn, Kuala Lumpur.
    • This is a permanent position.
  • Senior Manager – Education & Assessment (Qualifications)
    Job Purpose

    This position is primarily responsible to manage the development, implementation and management of the Institute’s qualifications and educational initiatives.

    Reporting Line

    This position has a reporting line to the Director, Education & Assessment.

    Job Accountabilities

    1. Develop and execute membership value proposition strategies and programmes, including CPD programmes, to support the retention of membership.

    • Implement recognition strategies through collaboration/partnerships with other professional education bodies, learning institutions, accreditation agencies.
    • Engage with the industry and various stakeholders to benchmark current qualifications with the emerging needs of the industry.
    • Work with relevant stakeholders to set the standards and competency framework for the banking industry.
    • Review and improve academic regulations based on industry’s best practices.



    2. Assurance of Programmes’ Quality and Standards

    • Oversee and manage the curriculum development and improvement process for the Institute's qualifications and programmes.
    • Continuously analyse and monitor candidates’ results and performance to recommend improvement plans to be presented to stakeholders such as the Board of Examiners and Education Committee.
    • Manage and improve the quality processes and standards of the Institute’s qualifications and policies.
    • Oversee and manage the implementation of academic-related regulations such as, but not limited to, academic misconduct and academic appeals.
    • Manage stakeholders’ expectations, chiefly on feedback and complaints from members and industry.



    3. Delivery of Programmes

    • Oversee the effective utilisation of the learning management system (LMS).
    • Oversee the effective delivery of contents and assessments for independent learning.
    • Work with trainers and other stakeholders on appropriate delivery methods and tools.



    4. General Management

    • Communicate Division’s information to stakeholders timely and accurately.
    • Prepare and monitor the budget for activities related to curriculum development and improvement.
    • Manage the team’s performance to meet the Institute’s strategic goals.
    • Support the Director in collating and presenting information to Council and Committees.
    • Work with Education & Assessment (Administration) team to enhance the delivery of quality programmes.



    5. Others

    • Any other duties assigned by the supervisor or management.

    Minimum Requirements
    • A bachelor’s degree or equivalent, preferably in banking, finance, business, or education. A professional certification in banking or finance is an advantage.
    • Minimum 10 years of working experience in banking, education, or learning and development-related tasks in a managerial position.
    • At least 3 years’ experience in leading a team.
    • Experience and knowledge in curriculum development, adult learning methodologies, and/or instructional design is an advantage.
    • Ability to analyse quantitative and qualitative data.
    • Ability to present and communicate effectively with multiple stakeholders.
    • Proficient ICT skills to utilise work-related software and learning management systems.
  • Manager – Business Relations (Domestic)
    Reporting Line

    This position has a reporting line to the Director, Growth & Strategic Partnerships.

    Job Accountabilities
    • Sustainable Pipeline. To identify, establish and service pipeline within the Higher Education Institution (HEI) that will provide sustainable enrolment towards AICB qualification. This would include promotion activities and product sharing platforms.
    • Growth Strategy and Execution. Develop membership growth strategies, policies and related activities such as alignment of syllabus and AICB modules curriculum embedment to drive and support membership and qualifications enrolment from the HEI. Formulate and implement comprehensive outreach plan and strategic partnership to ensure execution of service proposition achieve desired membership and qualification enrolments.
    • University Outreach. Develop strategy and execution plan for university outreach focused on creating, sustaining and optimising a portfolio of relationships with key stakeholders in the universities to strengthen AICB’s position in Malaysia.
    • Market Analysis. Devise and assess procedures and methods for data collection, including opinion polls, surveys and questionnaires to prepare reports on findings to accurately determine the HEI’s appetite for AICB membership and qualification. This analysis is crucial to determine an accurate revenue target to successfully benchmark yearly performance.
    • Corporate Engagement. Responsible as key account manager to build, manage and strengthen the relationship between AICB and HEI to promote membership and qualification enrolments. The overall aim is to take corporate relations to the next level where we position ourselves as the go-to professional body when it comes to learning and talent development, while growing trust in them working with AICB to build influence in the country.
    • Strategic Partnerships and Public Sector. Develop specific strategic partnerships initiatives with professional bodies, ministries and government departments, regulators, sponsors and other agencies to obtain scholarship opportunities to support growth strategy and requirements.
    • Development Opportunities. Support Director, Growth & Strategic Partnerships to identify and develop opportunities within Malaysia to achieve win-win propositions — these include the preparation of proposals, feasibility studies, initial conversations, and subsequent implementation.
    • Budget Preparation & Utilisation. Timely preparation of the annual budget, including the forecast for membership and qualifications. Ensure effective utilisation of budget and resources that are compliant with all AICB’s operational policies. Embrace a digital first approach within the team in their daily work.
    • Qualification Supports. To be equipped with updated product knowledge and increase awareness of new product offerings whilst obtaining feedback on changing market environments from Higher Education Institutions. To attend to all enrolment related enquiries and ensure all enquiries have been attended accurately within the established turnaround time.
    • Collaterals. Work together with Marketing and Communications Division and proactively participates and presents new ideas for the development of marketing collaterals and information to ensure accurate information delivery to the local market.
    • Team Player. Role model behaviours that inspire team member to perform effectively in the post-pandemic era that they are always aligned to the organisation’s vision and strategic priorities.
    • Others. To undertake any other task timely and accurately assigned by the Director of Growth and Strategic Partnerships from time to time.

    Knowledge, Skills and Experience

    The incumbent will be expected to have the following qualifications, qualities and experience:

    • At least a recognised bachelor’s degree in, preferably but not limited to, business management, finance/accounting/banking, or marketing, with a minimum of 8 years of work experience in a similar role with a proven track record. Banking and/or business development experience with a multinational organisation will be an added advantage.
    • Exceptional interpersonal skills with the ability to build strong relationship with internal/external stakeholders and partners, across different levels and ranks. Able to engage and influence at all levels.
    • Good knowledge and understanding of banking/finance and education industry in Malaysia and the region will be an added advantage.
    • Excellent skills in business writing and verbal communication in English language. Prowess of Malay and/or Chinese language is an added advantage.
    • Ability to demonstrate strong project management, organisational, negotiation, and analytical skills.
    • Ability to demonstrate effective presentation and reporting skills.
    • Highly motivated, proactive and enthusiastic, and able to work with minimum supervision and meet tight and strict deadlines.
    • Demonstrates integrity, ethics and professionalism at all times.

    Additional Information
    • Business travel may be required within Malaysia, and occasionally, in the region.
    • This incumbent will join a newly established division. S/he will work closely with the Director, Growth & Strategic Partnerships, in the initial period to establish desired work plans and culture within the division.
    • This role will be based in the AICB office in Jalan Dato’ Onn, Kuala Lumpur.
    • This is a permanent position.
  • Manager – Continuing Professional Development
    Job Purpose

    This person is responsible for developing member value proposition programmes, including Continuing Professional Development (CPD) programmes and conducting CPD review compliance to support the Institute’s in promoting the highest standards of professional competence among its members.

    Reporting Line

    This position has a reporting line to the Director, Membership and Services.

    Job Accountabilities
    • Develop and execute membership value proposition strategies and programmes, including CPD programmes, to support the retention of membership.
    • Engage with members and stakeholders via face-to-face or surveys to understand the needs of the membership and the types of relevant programmes/activities to be conducted.
    • Engagement with strategic partners and vendors on the development and delivery of activities/programmes.
    • Communication to the membership and stakeholders on value proposition programmes.
    • Develop, review and execute CPD strategies, policies, processes and procedures relating to monitoring of CPD compliance and recognition of CPD learning activities.
    • Lead discussions and coordinate with the respective learning divisions of financial institutions or other partner organisations on the recognition of their CPD learning activities for the benefit of members.
    • Attend to enquiries on CPD, exemption applications and support the financial institutions with regular statistics on CPD to facilitate the monitoring of CPD compliance.
    • Provide administrative support to the membership team and committee in undertaking the member value proposition strategy and CPD programmes in line with the framework.
    • Generate membership data and reports for effective monitoring and to facilitate planning of membership activities.
    • Assist with any other matters pertaining to membership as requested.

    Candidate’s Personality Profile
    • Confident, mature and pleasant personality.
    • Ability to network with different levels of membership.
    • Good interpersonal, writing and verbal communication skills.
    • Ability to make responsible decisions.
    • Meticulous and analytical.
    • Must be proactive and able to work independently with minimum supervision.

    Competencies and Academic Requirements
    • Degree in business/finance/banking or a related discipline.
    • 3 to 5 years of experience in developing and executing professional membership value proposition programmes, including CPD programmes and ensuring CPD compliance.
    • Proficient in Microsoft Office and knowledge in customer data management systems.
  • Senior Executive, Assessment Delivery – Education & Assessment (Administration)
    Job Purpose

    This position is primarily responsible to administer the Institute's assessment processes and its related matters.

    Reporting Line

    The position has a reporting line to the Manager, Assessment Delivery, Education & Assessment (Administration).

    Job Accountabilities

    1. Delivery of Assessments

    • Coordinate and plan the delivery of assessments, whether it is face-to-face or online, such as, but not limited to:
      • preparing the assessment schedules
      • releasing the assignment questions to candidates
      • coordinating the marking and moderation of assessments
      • communicating assessment-related information and results to members, and
      • any other tasks associated with assessment delivery.
    • Tabulate and summarise results for confirmation by Board of Examiners such as, but not limited to:
      • uploading and verifying assessment results in the system
      • preparing the summary statistics of candidates' performance
      • assist to identify potential cases of academic misconduct such as plagiarism
      • any other tasks associated with results.
    • Assist superiors in the process for academic misconduct and appeals.
    • Respond to stakeholders’ enquiries and complaints.
    • Work with internal stakeholders (other divisions) and official training partners to communicate results timely and effectively.
    • Keep members' results accurately and tabulate any necessary reports for stakeholders’ needs.

    2. Others

    • Any other duties assigned by the supervisor or management.

    Minimum Requirements
    • A Bachelor’s Degree or equivalent, preferably in banking, finance, business, or education.
    • At least 3 years of working experience in banking, education, or learning and development industry.
    • Experience and knowledge in education management system and/or learning management system is an advantage.
    • Highly skilled in data analysis software to tabulate and summarise quantitative data.
    • Meticulous and able to manage large amount of quantitative and qualitative data with minimum errors.
    • Proficient ICT skills to utilise work-related software and learning management systems.