Job Purpose
This role is responsible for the design, development, and delivery of high-quality educational and professional certification programmes for the Institute. S / he is accountable for ensuring that AICB’s educational offerings are aligned with industry trends, regulatory requirements, and the needs of stakeholders.
Reporting Line
This position has a reporting line to the Chief Executive Officer.
Job Accountabilities
High Level Accountabilities
- Develop a comprehensive education strategy to align with the Institute’s goals and objectives to ensure programme offerings are relevant to industry trends, regulatory requirements, and stakeholder needs.
- Lead the E&A Division to develop quality programmes.
- Lead the E&A Division to manage the delivery of quality programmes and provide excellent learning support services.
- Monitor the performance of the programmes and services to implement improvement plans for better efficiency and quality.
- Advise AICB’s high-level committees (the Council, Education Committee and other related Committees) on matters pertaining to education and assessment strategy and delivery.
- Inculcate a culture of quality assurance and control throughout the education provision.
- Work closely with other divisions and support each other in achieving the Institute’s goals.
Key Outputs of the Role
- Initiate all developments and improvements of educational and certification programmes, ensuring they reflect the agreed strategy and increase AICB’s brand equity.
- Oversee the development and delivery of educational and certification programmes efficiently, effectively, and within budget.
- Build and maintain strong relationships with stakeholders relating to education and certification, including the Asian Banking School, the Chartered Banker Institute, the regulator, professional bodies, and other training partners to enhance the Institute’s programme offerings and establish credibility within the industry.
- Implement rigorous quality assurance processes to monitor programme effectiveness and standards and adherence to best practices and regulatory requirements.
- Encourage a culture of innovation by staying abreast of, educational and professional standards, educational technologies, and assessment and learning methodologies to continuously improve the Institute’s offerings.
- Prioritize the Institute’s resource allocation in terms of staff and external subject matter experts to meet the agreed strategy for programmes development.
- Manage and review the mechanisms, policies, and procedures that support the delivery of a high-quality education and certification programmes.
- Oversee the recruitment, selection and development of supporting educational resources, such as subject matter experts (examiners, tutors, external verifiers and authors).
- Interact with other educational and professional bodies, regulators and / or qualification agencies, both nationally and internationally to foster better collaboration and sharing of good practices.
- Maintain a robust process to review and evaluate the suitability of potential partners such as training providers, professional bodies, and educational institutions for collaborative activities to deliver quality programmes.
- Lead the budgetary planning process for education and monitor its performance against defined targets.
- Lead the E&A Division, promoting a culture of excellence, teamwork, and continuous improvement. Identify personal development needs among team members and proactively build capability within the team so that the E&A Division can function optimally and effectively with the correct skill sets and competencies.
Key Challenges
- Implement and review programmes and the related assessment so that it maintains relevant and meets the needs of the industry.
- Work with Growth & Strategic Partnership team in their innovation and market development work to grow new pipelines.
- Work closely with Asian Banking School to ensure they are aligned in its delivery of programmes with AICB.
- Develop and groom the E&A Division for good succession planning within the division.
Competencies / Skills
- Strong business acumen with demonstrated ability to define and implement growth strategies in an organisation.
- Strong analytical and risk management skills to drive improvement projects.
- Ability to work collaboratively with multiple stakeholders.
- Presents strong leadership skills, with ability to lead and motivate team members.
- A positive and professional team player, that works well under pressure.
- Meticulous and pays attention to details.
- Excellent written and verbal communication skills with the ability to communicate complex information effectively.
- Strong project management skills with the ability to manage multiple projects simultaneously.
Experience
- A knowledge of the Financial Services industry in Malaysia, its key players, its regulation and supervision and its global standing.
- Possess advanced knowledge of adult learning principles, instructional design principles and current assessment and learning technologies.
- A detailed understanding of educational quality assurance and control, especially in the context of curriculum development and assessment delivery.
- Effective and flexible communication skills, reflecting that the post-holder range of contact will include senior external stakeholders, subject-matter experts, learners and colleagues at all levels.
- Good knowledge of learning management systems and student management systems.
- Effective organizational, managerial and inter-personal skills to be able to connect to the institutional strategy while displaying considerable attention to detail.
- The ability and gravitas to provide active participation in selected corporate initiatives acting as a key project driver or as a technical advisor.
Qualification
- Minimum a bachelor’s degree, preferably in Finance / Banking / Education / Instructional Design and Technology with 15 years of experience either in banking or education. A Master’s degree in Banking or Education is advantageous.
